Privacy Policy
Last updated: July 2026
1. Introduction
Camsclub ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our member portal, mobile application, and related services ("Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our Services.
2. Information We Collect
We collect the following types of information:
Personal Information
- Full name, email address and phone number
- Residential address, suburb, postcode and state
- Date of birth and driver licence details
- Company name and accreditation number (if applicable)
Vehicle Information
- Vehicle registration number, make, model and year
- Vehicle identification number (VIN) and engine number
- Vehicle state of registration and body type
Member Cover Information
- Member cover details, start and end dates
- Cover status and premium information
- Driver details associated with your member cover
Claim Information
- Accident details, date, time and location
- Photos, damage sketches and supporting documents
- Third party vehicle and owner details
- Police report details and witness information
- Your declaration and digital signature
Technical Information
- Device type, operating system and app version
- Login activity and session information
- IP address and usage logs
3. How We Use Your Information
We use your information to:
- Create and manage your Camsclub member account
- Process and manage your member cover applications
- Review and process claims you lodge through our portal or app
- Communicate with you about your membership, cover and claims
- Send notifications about updates to your account or claims
- Improve our Services and member experience
- Comply with legal and regulatory obligations
- Detect and prevent fraud or unauthorized access
4. How We Store and Protect Your Information
Your information is stored securely on our servers hosted in Australia and managed through Railway cloud infrastructure. We implement industry-standard security measures including:
- Encrypted data transmission using HTTPS/TLS
- Secure JSON Web Token (JWT) authentication
- Encrypted storage of sensitive credentials using bcrypt
- Files and media stored securely on Amazon Web Services (AWS S3)
- Regular security audits and access controls
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
5. Sharing Your Information
We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third parties who assist in operating our Services (e.g. cloud hosting, email services)
- Legal Requirements: When required by law, court order or government authority
- Claims Processing: Relevant information may be shared with assessors, repairers or legal representatives in connection with your claim
- Business Transfer: In the event of a merger, acquisition or sale of assets
6. Your Rights
As a Camsclub member, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your account and associated data
- Opt out of non-essential communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, please contact us at the details provided below.
7. Cookies and Tracking
Our web portal uses cookies to maintain your login session and improve your experience. These are essential cookies required for the portal to function. We do not use advertising or tracking cookies.
Our mobile application uses secure local storage (SecureStore) to maintain your authentication token. No advertising SDKs or third-party trackers are included in our mobile app.
8. Data Retention
We retain your personal information for as long as your membership is active or as required by law. Claim records and related documents are retained for a minimum of 7 years in accordance with Australian legal requirements. Upon request to close your account, we will delete or anonymise your personal data within 30 days, unless retention is required by law.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
© 2026 Camsclub. All rights reserved.
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